Kenanga-Sustainability-Report-2022

52 53 Environmental Stewardship About This Report Who We Are Progressing Towards A Sustainable Future Managing Our Sustainability Risks Good Governance Sustainable Economic Growth KENANGA INVESTMENT BANK BERHAD Sustainability Report 2022 Awards and Recognitions Empowering People and Communities GRI Content Index ESG Performance Data SUSTAINABLE ECONOMIC GROWTH SUSTAINABLE ECONOMIC GROWTH Our Digital Culture Our internal competencies are being strengthened as we intensify our digital initiatives across the organisation, including the digitalisation of our key functions to maximise operational efficiency. Listed below are some of the most significant indicators on this front for 2022: Key Initiatives Description Outcome • The portal serves as a user-friendly platform that provides greater flexibility to remisiers and enhances the customer experience • Key functions include enabling remisiers to quickly access stock information and support clients in submitting requests via the e-request functions • 100% of our remisiers have been onboarded on our Remisiers Portal • Other key features include fully online account opening to ease customers experience • A practise of paperless and improved traceability on transactions for audit trails • Number of transactions: eDeposits of 166,011, eSettlements of 390,116 and eTrust Withdrawals of 83,554 Remisier’s Service Portal • Kenanga Futures (“KF”) digitalised its account opening process to increase onboarding speed and enhance security, whilst reducing the cost of client onboarding • KF achieved a 95% digital onboarding rate, with only 5% of new accounts being opened through physical means in 2022 • Moving forward, KF also aims to completely digitise its back-office administrative forms and existing physical documents by the end of 2023 Futures Account Opening • iLeap provides a seamless sign off process as well as storage for filing and audit purposes that has contributed to reduced printing from the digitalised workflows • Adopted the iLeap Application Governance Policy • 100% of addressable forms and procedures have been completed, with a total of 61 workflows digitalised since 2020 • Cost-savings on paper usage and improved data governance Kenanga’s Digital Workflows (“iLeap”) Key Initiatives Description Outcome • A software technology to automate digital tasks via a defined set of instructions • In addition to three (3) RPAs in 2021, four (4) new RPAs were launched in 2022 to automate routine tasks and processes • RPA was applied to facilitate the Group’s IT operations as well as digital investment management Robotic Process Automation (“RPA”) • The platform aims to enable clients to execute foreign currency trades online and remit funds overseas • Our retail-fronting Treasury FX platform is expected to roll out in 2023 which includes remittance capabilities, real time forex rate quote, easy fund transfer through multiple payment modes and Forex-related news FX Platform • An online platform for Relationship Managers to digitally and seamlessly execute order fulfilment of its popular structured investment solution, Dual Currency Investment (“DCI”) • 18% increase in values transacted in DCI product • An additional product, Equity Linked Investment will be included on the platform Treasury Relationship Manager Platform • A software platform designed to enable advisers and staff to onboard and service clients through a digital journey • It comprises of two (2) key components: an iOS-based tablet app branded as REACH for the advisers and a Web-browser based Back Office Web portal for KIB staff • REACH is intended for progressive launch in areas of features and audience. The latest module was released to qualified Advisers in December 2022, and more functionalities such as Switching and Redemption will be made progressively available in 2023 • Key advantages include reduced time for digital submissions and servicing of clients, which leads to cost savings and reduced carbon footprint, as well as reduced human intervention and error alongside quicker turnaround time as a result of the streamlined processes Project Omni Cloud Migration Programme Our Three (3)-year Cloud Migration Strategy is in line with our overall group-wide digital transformation ambitions to drive innovation and growth. Migrating to cloud infrastructure services will provide the Group with enhanced scalability, performance, security and resilience. #ThinkDigital Series ‘ThinkDigital’ is a series of virtual sessions centred around the theme of technology and digital innovation for our employees. As part of our drive towards digital transformation, we are focused on equipping our employees with the necessary knowledge to keep pace with the rapidly evolving business and technological landscape. In 2022, we hosted two (2) sessions: • ‘Be Ahead with Kenanga Digital Investing’ • ‘Introducing Kenanga Wealth SuperApp’ With over 800 participations from employees, the sessions were run creatively with games and quizzes to ensure active participation by our employees throughout the session. Employee Engagement on Digital Initiatives by Kenanga

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