Complaint Handling
How to lodge an official complaint.
How to lodge an official complaint
STAGE 1: LODGE A COMPLAINT
Follow these steps to lodge a complaint
HOW TO REACH US
If you wish to lodge a complaint, you may do so through any of the following channels. Kindly ensure that your complaint includes all relevant details to help us address your concerns effectively.
Information required in the complaint:
-
Details of complainant
- Name (as per NRIC / Passport)
- NRIC / Passport No.
- Client Code / CDS No.
- Mail / Email address
- Contact number
-
Details of the complaint
- Subject of the complaint
- Date/s of the problem / activity or transaction
-
Supporting documents regarding your problem (if any)
Download Form
Channels for submitting complaint:
Post
Send your completed form or the written complaint letter to:
Kenanga Investment Bank Berhad
Complaint Officer
Equity Business Support
Kenanga Investment Bank Berhad
Level 10, Kenanga Tower,
No.237, Jalan Tun Razak,
50400 Kuala Lumpur
Walk-In
You may lodge your complaint in person by approaching the Complaint Officer at any Kenanga Investment Bank Berhad branch or at our Headquarters.
Business hours
8:30 a.m. – 5:30 p.m.
(Monday – Friday, except on public holidays)
YOU WILL RECEIVE A WRITTEN ACKNOWLEDGEMENT WITHIN ONE (1) WORKING DAY
STAGE 2: SEEK REDRESS
FOLLOW THESE STEPS IN THE EVENT OF DISAGREEMENT WITH KENANGA INVESTMENT BANK BERHAD’S FINAL DECISION
1 Depending on the nature and complexity of the case, such as when third-party information or documentation is required.
2FMOS, appointed by Bank Negara Malaysia and the Securites Commission Malaysia, offers free, independent, and impartial dispute resolution services for financial consumers and investors, focusing on financial and capital market disputes involving direct financial losses.
** Scan QR code for FMOS monetary limit and scope
