1.1 - You may log your complaint via any of the channels below:
Complete and send the Official Complaint Form or the written complaint letter to the address below; or Client Dealer Representative Management Kenanga Investment Bank Berhad Level 12, Kenanga Tower, No. 237, Jalan Tun Razak, 50400 Kuala Lumpur
Fax the written complaint/ Official Complaint Form to 03- 21722692; or
Lodge complaint verbally via telephone to Complaint Officer at telephone no. 03-21722888 Ext 8686; or
Lodge complaint over the counter to Complaint Officer at any KIBB branches or HQ as above address; or
1.2 - Your complaint should contain the following information:
Name, NRIC no., client code, CDS no., mail/ email addresses and contact numbers (the details of the complainant);
Specify the details of the complaint as below:
subject of the complaint
date/s of the problem/ activity or transaction
Provide supporting documents regarding your problem, if any.
Complaint Handling Procedure
The Bank will acknowledge your complaint within 7 days.
Investigation will be conducted upon receipt of the complaint via any of the channels in 1.1.
A reply via letter/ email will be communicated to the complainant upon completion of the investigation.
In the event that you are not satisfied with our final response to you, you may refer your complaint to the below within 180 days from the date of our final response letter.
Securities Industry Dispute Resolution Center Address : Unit A-9-1, Level 9, Tower A Menara UOA Bangsar No. 5, Jalan Bangsar Utama 1 59000 Kuala Lumpur Contact number : 03-22822280 Fax : 03-22823855 Email : firstname.lastname@example.org
Bank Negara Malaysia Address : Laman Informasi Nasihat dan Khidmat (LINK) Bank Negara Malaysia P.O. Box 10922 50929 Kuala Lumpur Contact number : 1-300-88-5465 (1-300-88-LINK) (Overseas: +603-2174-1717) Fax : 03-21741515 E-mail : email@example.com