Complaint Handling

How to lodge an official complaint

1.1 - You may log your complaint via any of the channels below:

  1. Complete and send the Official Complaint Form or the written complaint
    letter to the address below; or                                                                                                                                  
    Client Dealer Representative Management
    Kenanga Investment Bank Berhad
    Level 12, Kenanga Tower,
    No. 237, Jalan Tun Razak,
    50400 Kuala Lumpur                                                                                                                                                
  2. Fax the written complaint/ Official Complaint Form to 03- 21722692; or
  3. Lodge complaint verbally via telephone to Complaint Officer at telephone
    no. 03-21722888 Ext 8686; or
  4. Lodge complaint over the counter to Complaint Officer at any KIBB
    branches or HQ as above address; or
  5. Lodge complaint via email to complaints@kenanga.com.my;

 

 1.2 - Your complaint should contain the following information:

  1. Name, NRIC no., client code, CDS no., mail/ email addresses and contact
    numbers (the details of the complainant);
  2. Specify the details of the complaint as below:
    • subject of the complaint
    • date/s of the problem/ activity or transaction
  3. Provide supporting documents regarding your problem, if any.

 

Complaint Handling Procedure

  1. The Bank will acknowledge your complaint within 7 days.
  2. Investigation will be conducted upon receipt of the complaint via any of the
    channels in 1.1.
  3. A reply via letter/ email will be communicated to the complainant upon
    completion of the investigation.
  4. In the event that you are not satisfied with our final response to you, you may
    refer your complaint to the below within 180 days from the date of our final
    response letter.

Securities Industry Dispute Resolution Center
Address : Unit A-9-1, Level 9, Tower A
Menara UOA Bangsar
No. 5, Jalan Bangsar Utama 1
59000 Kuala Lumpur
Contact number : 03-22822280
Fax : 03-22823855
Email : info@sidrec.com.my 

Website : Click Here

 

Bank Negara Malaysia
Address : Laman Informasi Nasihat dan Khidmat (LINK)
Bank Negara Malaysia
P.O. Box 10922
50929 Kuala Lumpur
Contact number : 1-300-88-5465 (1-300-88-LINK)
(Overseas: +603-2174-1717)
Fax : 03-21741515
E-mail : bnmtelelink@bnm.gov.my 

Website : Click Here